TELUS Health - Formerly LifeWorks
什么是TELUS HEALTH?
TELUS Health 是 Caterpillar 员工援助计划 （EAP） 的新数字平台，由Morneau Shepell提供。TELUS Health 可在线访问或通过 TELUS Health 应用程序进行访问，该应用程序可以在您的移动设备的应用商店中免费下载。
TELUS Health 提供 47 种语言版本，以及7*24小时访问保密的 Caterpillar 员工援助计划 （EAP）。其中一些功能包括：
- 卡特彼勒全球 EAP 服务的本地电话号码
- 通过电子邮件或聊天软件轻松访问 EAP
- 提供支持身体健康、情感健康、社会功能健康和财务健康的各种信息、自我评估和资源，
- 新闻板块用于和其他卡特彼勒员工和家庭保持联系
- 福利和储蓄
- 邀请家庭成员登录并创建个人资料
About TELUS Health
LifeWorks is becoming TELUS Health.
In 2022, Caterpillar’s longtime Global Employee Assistance Program (EAP) provider, Lifeworks, joined TELUS Health. Over the coming months, Lifeworks will gradually transition to be known as TELUS Health. While you will begin seeing the new brand representing our EAP, Caterpillar’s EAP services will remain unchanged.
如何访问 TELUS HEALTH?
如果您只搜索全球 EAP 访问电话号码，请参阅下面的图表或单击此处，然后单击屏幕右侧的“Get Help Now "。
开始使用 TELUS Health 数字平台非常简单。
Option 1 (For employees using CWS login)
- Log onto caterpillar.lifeworks.com or download the TELUS Health One app.
- Click “Log In” (Do NOT select “Create an account”).
- When prompted, enter your Caterpillar email address (Note: You must use your email address ending in @cat.com), then click “Continue.”
- Click the “Let’s Go” button.
- Enter your CWS credentials to log on with single sign-on.
- Click "Log In."
- Complete as much or little of your profile as you choose.
*Note: Completing a TELUS Health profile allows you to customize the site to your interests. Your profile makes you visible on TELUS Health and allows you to interact with coworkers on the News Feed section. If you wish to remain anonymous to other users, do not complete the profile section. You may still access all information on TELUS Health without completing a profile. Use of the TELUS Health platform is unrelated to any other use of EAP. EAP services are completely confidential.
Option 2 (For employees or guests who do not wish to create a TELUS Health profile)
If you don't have your CWS credentials, you can log on as a guest without using single sign-on. This option can also be used for family members. No profile or information will be saved.
- Log onto login.lifeworks.com or download the TELUS Health One app.
- Find the login information for your country below (see GLOBAL HELPLINES) and use the appropriate username and password to access TELUS Health.
Option 3 (For family members who would like to create a TELUS Health profile)
- A Caterpillar employee with CWS credentials must access TELUS Health by logging onto caterpillar.lifeworks.com or downloading the TELUS Health One app.
- TELUS Health website: Hover over the profile icon located at the top right of the screen and navigate to Profile > Family > Invite Family Members > [enter email address] > Send Invitation.
- TELUS Health One app: Tap "Menu" (located at the bottom right of the screen), then navigate to Invite Family > Invite to TELUS Health > [enter email address] > Invite.
GLOBAL HELPLINES
国家 |
电话号码 |
用户名 |
密码 |
阿尔及利亚 |
+972 3 374 1088 |
caterpillaralgeria |
caterpillar |
安哥拉 |
+27 11 912 1278 |
caterpillarangola |
caterpillar |
阿根廷 |
0800-666-3211 54-11-5436-7660 |
caterpillarargentina |
caterpillar |
澳大利亚 |
1-300-361-964 |
caterpillaraustralia |
caterpillar |
阿塞拜疆 |
+994-12-498-7104 +944-50-6883809 |
caterpillarazerbaijan |
caterpillar |
比利时 |
0800-753-20 32-16-244-170 |
caterpillarbelgium |
caterpillar |
玻利維亞 |
800100530 |
caterpillarbolivia |
caterpillar |
巴西 |
0800 892 2251 |
caterpillarbrazil |
caterpillar |
加拿大 |
1-844-880-9137 |
caterpillarcanada |
caterpillar |
智利 |
800-914-280 56-2-2245-1867 |
caterpillarchile |
caterpillar |
中国 |
400-650-6605 |
caterpillarchina |
caterpillar |
哥伦比亚 |
+01 8009545724 |
caterpillarcolombia |
caterpillar |
刚果民主共和国 |
+27 11 912 1278 |
caterpillarcongo |
caterpillar |
捷克 |
800-810-922 +361-4450468 |
caterpillarczechrepublic |
caterpillar |
丹麦 |
8082-0203 45-702-77-044 |
caterpillardenmark |
caterpillar |
埃及 |
+201-222181685 +202-25557551 |
caterpillaregypt |
caterpillar |
芬兰 |
0800-917-311 358-800-181-191 |
caterpillarfinland |
caterpillar |
法国 |
0805-080-744 33-1-42-96-94-27 |
caterpillarfrance |
caterpillar |
加蓬 |
+241-0759-9707 |
caterpillargabon |
caterpillar |
格鲁吉亚 |
+995-5930-08781 |
caterpillargeorgia |
caterpillar |
德国 |
0800-183-3164 0800-183-0926 |
caterpillargermany |
caterpillar |
几内亚 |
1-905-886-3605 |
caterpillarguinea |
caterpillar |
香港 |
800-906-181 |
caterpillarhongkong |
caterpillar |
匈牙利 |
36-19996724 (+361)4452743 |
caterpillarhungary |
caterpillar |
印度 |
000-800-100-4150 |
caterpillarindia |
caterpillar |
印尼 |
8001401645 62-21-2957-8187 |
caterpillarindonesia |
caterpillar |
伊拉克 |
1-905-886-3605 |
caterpillariraq |
caterpillar |
爱尔兰 |
1800 938 072 +35 315 881 158 |
caterpillarireland |
caterpillar |
意大利 |
800-783-611 34654088862 |
caterpillaritaly |
caterpillar |
日本 |
0120-993-349 |
caterpillarjapan |
caterpillar |
哈萨克斯坦 |
8-800-080-5404 |
caterpillarkazakhstan |
caterpillar |
卢森堡 |
800-27-307 |
caterpillarluxembourg |
caterpillar |
马来西亚 |
1-800-813-155 603-7958-7702 |
caterpillarmalaysia |
caterpillar |
墨西哥 |
800-681-6967 +52-55-5615-8500 |
caterpillarmexico |
caterpillar |
荷兰 |
0800-022-2336 32-16-244-170 |
caterpillarnetherlands |
caterpillar |
新西兰 |
800-666-367 0508-664-981 |
caterpillarnewzealand |
caterpillar |
尼日利亚 |
+27-11-912-1278 |
caterpillarnigeria |
caterpillar |
挪威 |
800-24-855 0047-800-20-555 |
caterpillarnorway |
caterpillar |
巴基斯坦 |
008009-004-4305 +923-334905522 |
caterpillarpakistan |
caterpillar |
巴拿马 |
+00-8002266904 |
caterpillarpanama |
caterpillar |
巴布亚新几内亚 |
1-905-886-3605 |
caterpillarpapaunewguinea |
caterpillar |
秘鲁 |
+0-80052038 |
caterpillarperu |
caterpillar |
菲律宾 |
63-2-8584-1856 63-906-316-7134 63-919-0797-363 |
caterpillarphilippines |
caterpillar |
波兰 |
0-0-800-141-0266 +48-22-307-92-27 |
caterpillarpoland |
caterpillar |
葡萄牙 |
800-180-358 351-2-1419-5551 |
caterpillarportugal |
caterpillar |
羅馬尼亞 |
0-808-360-162 (+361) 4451720 |
caterpillarromania |
caterpillar |
俄罗斯 |
8-800-100-6922 8-800-100-5060 |
caterpillarrussia |
caterpillar |
塞内加尔 |
+221-772689254 |
caterpillarsenegal |
caterpillar |
新加坡 |
+65-3158-9951 |
caterpillarsingapore |
caterpillar |
斯洛伐克 |
421-233-456-889 650941666 |
caterpillarslovakia |
caterpillar |
南非 |
080-099-6330 27-87-056-8842 |
caterpillarsouthafrica |
caterpillar |
韩国 |
00308-491-0233 |
caterpillarsouthkorea |
caterpillar |
西班牙 |
900-839-199 | caterpillarspain |
caterpillar |
瑞典 |
020-889-811 46-31-604-920 |
caterpillarsweden |
caterpillar |
瑞士 |
0800-321-021 +41-44-551-43-88 |
caterpillarswitzerland |
caterpillar |
泰国 |
+66-210-56-169 |
caterpillarthailand |
caterpillar |
千里達及托巴哥 |
1-866-518-4523 +1-868-622-6594 +1-246-228-3065 |
caterpillartrinidadandtobago |
caterpillar |
土耳其 |
+90-850-771-0321 | caterpillarturkey |
caterpillar |
乌克兰 |
+380-89-324-0630 |
caterpillarukraine |
caterpillar |
阿拉伯联合酋长国 |
8000-3570-3075 972-22-94-51-46 |
caterpillarunitedarabemirates |
caterpillar |
英国 |
0808 271 1500 +44 1418 461 606 |
caterpillarunitedkingdom |
caterpillar |
美国 |
1-866-228-0565 |
caterpillarunitedstates |
caterpillar |
委内瑞拉 |
+0-8001005577 +58-212-7202309 |
caterpillarvenzuela |
caterpillar |
越南 |
849-8120519 |
caterpillarvietnam |
caterpillar |