Mental Health First Responder

Our modern world presents us with many challenges. Mental health issues affect the overwhelming majority of persons at some point in life. When we struggle with mental health problems, it can affect our work, home life, and even our relationships. And sometimes the disruption it causes can be severe, even life-threatening.

The good news is that help is available. Unfortunately, many never get the mental health care they need due to shame and stigma, a lack of recognition of the problem, or they just don’t know where to turn for help. That’s where you come in — as a Mental Health First Responder (MHFR), you can become a bridge to the care a struggling person needs.

Mental Health First Responder training equips you with the knowledge and skills needed to detect when others are experiencing a significant mental health problem, provide basic support, and then help link them to the available care. The Caterpillar EAP team is offering several training options to match organizational goals and preferences.


Level 1: Introductory Overview This 1-hour, facilitator led course will provide basic information about mental health and the Mental Health First Responder model. Participants will learn the basic components and skills needed to be an effective Mental Health First Responder. This course is a prerequisite for advanced MHFR trainings. Offered monthly via WorkDay Learning.
Level 2: Skill-Building Workshop This interactive 2-hour workshop builds on the 1-hour Introductory Overview. Participants will learn further how to deescalate a situation as well as apply the four-step model to a rolling case example. Offered monthly via WorkDay Learning
Level 3: Application Workshop This interactive, 2-hour workshop builds on the previous 3 hours of Mental Health First Responder trainings in Level 1 and Level 2. Participants will be invited to apply the fundamental skills to situations in their lives and real-life case examples. This Application Workshop explores the subtle nuances of applying information learned to effectively deliver support as a Mental Health First Responder. Offered quarterly via WorkDay Learning.