TELUS Health - Formerly LifeWorks

LifeWorks

What is TELUS Health?

TELUS Health is the digital platform for Caterpillar’s Employee Assistance Program (EAP). TELUS Health can be accessed online or through the TELUS Health One app, which can be downloaded for free in your device’s app store.

TELUS Health is available in 47 languages and includes 24/7 access to Caterpillar's confidential Employee Assistance Program (EAP). Some of the features include:

  • Local phone numbers for Caterpillar’s global EAP
  • Easy access to EAP support through email or chat
  • Information, self-assessments, and resources to support physical, emotional, social and financial well-being
  • Newsfeed to help stay connected with other Caterpillar employees and families
  • Invite family members to log on and create a profile
  • Perks and savings (available in select locations)
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About TELUS Health

LifeWorks is becoming TELUS Health.

In 2022, Caterpillar’s longtime Global Employee Assistance Program (EAP) provider, Lifeworks, joined TELUS Health. Over the coming months, Lifeworks will gradually transition to be known as TELUS Health. While you will begin seeing the new brand representing our EAP, Caterpillar’s EAP services will remain unchanged.        

How do I access TELUS Health? 

If you are only searching for global EAP access phone numbers, see chart below or click herethen click “Get Help Now” on the right side of the screen.

Getting started with the TELUS Health digital platform is easy.

Option 1 (For employees using CWS login)

  • Log onto caterpillar.lifeworks.com or download the TELUS Health One app.
  • Click “Log In” (Do NOT select “Create an account”).
  • When prompted, enter your Caterpillar email address (Note: You must use your email address ending in @cat.com), then click “Continue.”
  • Click the “Let’s Go” button.
  • Enter your CWS credentials to log on with single sign-on.
  • Click "Log In."
  • Complete as much or little of your profile as you choose.

*Note: Completing a TELUS Health profile allows you to customize the site to your interests. Your profile makes you visible on TELUS Health and allows you to interact with coworkers on the News Feed section. If you wish to remain anonymous to other users, do not complete the profile section. You may still access all information on TELUS Health without completing a profile. Use of the TELUS Health platform is unrelated to any other use of EAP. EAP services are completely confidential.

Option 2 (For employees or guests who do not wish to create a TELUS Health profile)

If you don't have your CWS credentials, you can log on as a guest without using single sign-on. This option can also be used for family members. No profile or information will be saved.

  • Log onto login.lifeworks.com or download the TELUS Health One app.
  • Find the login information for your country below (see GLOBAL HELPLINES) and use the appropriate username and password to access TELUS Health.

Option 3 (For family members who would like to create a TELUS Health profile)

  • A Caterpillar employee with CWS credentials must access TELUS Health by logging onto caterpillar.lifeworks.com or downloading the TELUS Health One app.
  • TELUS Health website: Hover over the profile icon located at the top right of the screen and navigate to Profile > Family > Invite Family Members > [enter email address] > Send Invitation.
  • TELUS Health One app: Tap "Menu" (located at the bottom right of the screen), then navigate to Invite Family > Invite to TELUS Health > [enter email address] > Invite.

 

GLOBAL HELPLINES

COUNTRY

TELEPHONE

USERNAME

PASSWORD

ALGERIA

+972 3 374 1088

caterpillaralgeria

caterpillar

ANGOLA

+27 11 912 1278

caterpillarangola

caterpillar

ARGENTINA

0800-666-3211

54-11-5436-7660

caterpillarargentina

caterpillar

AUSTRALIA

1-300-361-964

caterpillaraustralia

caterpillar

AZERBAIJAN

+994-12-498-7104

+944-50-6883809

caterpillarazerbaijan

caterpillar

BELGIUM

0800-753-20

32-16-244-170

caterpillarbelgium

caterpillar

BOLIVIA

800100530

caterpillarbolivia

caterpillar

BRAZIL

0800 892 2251

caterpillarbrazil

caterpillar

CANADA

1-844-880-9137

caterpillarcanada

caterpillar

CHILE

800-914-280

56-2-2245-1867

caterpillarchile

caterpillar

CHINA

400-650-6605

caterpillarchina

caterpillar

COLOMBIA

+01 8009545724

caterpillarcolombia

caterpillar

CONGO - KINSHASA

+27 11 912 1278

caterpillarcongo

caterpillar

CZECH REPUBLIC

800-810-922

+361-4450468

caterpillarczechrepublic

caterpillar

DENMARK

8082-0203

45-702-77-044

caterpillardenmark

caterpillar

EGYPT

+201-222181685

+202-25557551

caterpillaregypt

caterpillar

FINLAND

0800-917-311

358-800-181-191

caterpillarfinland

caterpillar

FRANCE

0805-080-744

33-1-42-96-94-27

caterpillarfrance

caterpillar

GABON

+241-0759-9707

caterpillargabon

caterpillar

GEORGIA

+995-5930-08781

caterpillargeorgia

caterpillar

GERMANY

0800-183-3164

0800-183-0926

caterpillargermany

caterpillar

GUINEA

1-905-886-3605

caterpillarguinea

caterpillar

HONG KONG

800-906-181

caterpillarhongkong

caterpillar

HUNGARY

36-19996724

(+361)4452743

caterpillarhungary

caterpillar

INDIA

000-800-100-4150

caterpillarindia

caterpillar

INDONESIA

8001401645

62-21-2957-8187

caterpillarindonesia

caterpillar

IRAQ

1-905-886-3605

caterpillariraq

caterpillar

IRELAND

1800 938 072

+35 315 881 158 

caterpillarireland

caterpillar

ITALY

800-783-611

34654088862

caterpillaritaly

caterpillar

JAPAN

0120-993-349

81-3-6388-6228

caterpillarjapan

caterpillar

KAZAKHSTAN

8-800-080-5404

caterpillarkazakhstan

caterpillar

LUXEMBOURG

800-27-307

caterpillarluxembourg

caterpillar

MALAYSIA

1-800-813-155

603-7958-7702

caterpillarmalaysia

caterpillar

MEXICO

800-681-6967

+52-55-5615-8500

caterpillarmexico

caterpillar

NETHERLANDS

0800-022-2336

32-16-244-170

caterpillarnetherlands

caterpillar

NEW ZEALAND

800-666-367

0508-664-981

caterpillarnewzealand

caterpillar

NIGERIA

+27-11-912-1278

caterpillarnigeria

caterpillar

NORWAY

800-24-855

0047-800-20-555

caterpillarnorway

caterpillar

PAKISTAN

008009-004-4305

+923-334905522

caterpillarpakistan

caterpillar

PANAMA

+00-8002266904

caterpillarpanama

caterpillar

PAPUA NEW GUINEA

1-905-886-3605

caterpillarpapaunewguinea

caterpillar

PERU

+0-80052038

caterpillarperu

caterpillar

PHILIPPINES

63-2-8584-1856

63-906-316-7134

63-919-0797-363

caterpillarphilippines

caterpillar

POLAND

0-0-800-141-0266

+48-22-307-92-27

caterpillarpoland

caterpillar

PORTUGAL

800-180-358

351-2-1419-5551

caterpillarportugal

caterpillar

ROMANIA

0-808-360-162

(+361) 4451720

caterpillarromania

caterpillar

RUSSIA

8-800-100-6922

8-800-100-5060

caterpillarrussia

caterpillar

SENEGAL

+221-772689254

caterpillarsenegal

caterpillar

SINGAPORE

+65-3158-9951

caterpillarsingapore

caterpillar

SLOVAKIA

421-233-456-889

650941666

caterpillarslovakia

caterpillar

SOUTH AFRICA

080-099-6330

27-87-056-8842

caterpillarsouthafrica

caterpillar

SOUTH KOREA

00308-491-0233

caterpillarsouthkorea

caterpillar

SPAIN

900-839-199

caterpillarspain

caterpillar

SWEDEN

020-889-811

46-31-604-920

caterpillarsweden

caterpillar

SWITZERLAND

0800-321-021

+41-44-551-43-88

caterpillarswitzerland

caterpillar

THAILAND

+66-210-56-169

caterpillarthailand

caterpillar

TRINIDAD AND TOBAGO

1-866-518-4523

+1-868-622-6594

+1-246-228-3065

caterpillartrinidadandtobago

caterpillar

TURKEY

+90-850-771-0321

caterpillarturkey

caterpillar

UKRAINE

+380-89-324-0630

caterpillarukraine

caterpillar

UNITED ARAB EMIRATES

8000-3570-3075

972-22-94-51-46

caterpillarunitedarabemirates

caterpillar

UNITED KINGDOM

0808 271 1500

+44 1418 461 606

caterpillarunitedkingdom

caterpillar

UNITED STATES OF AMERICA

1-866-228-0565

caterpillarunitedstates

caterpillar

VENEZUELA

+0-8001005577

+58-212-7202309

caterpillarvenzuela

caterpillar

VIETNAM

849-8120519

caterpillarvietnam

caterpillar