LifeWorks is the new digital platform for Caterpillar’s Employee Assistance Program (EAP), provided by Morneau Shepell. LifeWorks can be accessed online or through the LifeWorks app, which can be downloaded for free in your device’s app store.
LifeWorks is available in 47 languages and includes 24/7 access to Caterpillar's confidential Employee Assistance Program (EAP). Some of the features include:
Feeling blue? Distracted at work? Can’t quite put your finger on what’s wrong? It’s not just you. Changes in your mental health can feel worrying, but you might question whether to act or if you really need help.
In this LifeWorks microsite, discover why increasing your well-being always pays off: learn to recognize the signs for when you could use a boost and how to start feeling better.
If you are only searching for global EAP access phone numbers, see chart below or click here, then click “Get Help Now” on the right side of the screen.
Getting started with the LifeWorks digital platform is easy.
Option 1 (For employees using CWS login)
*Note: Completing a LifeWorks profile allows you to customize the site to your interests. Your profile makes you visible on LifeWorks and allows you to interact with coworkers on the News Feed section. If you wish to remain anonymous to other users, do not complete the profile section. You may still access all information on LifeWorks without completing a profile. Use of the LifeWorks platform is unrelated to any other use of EAP. EAP services are completely confidential.
Option 2 (For employees or guests who do not wish to create a LifeWorks profile)
If you don't have your CWS credentials, you can log on as a guest without using single sign-on. This option can also be used for family members. No profile or information will be saved.
Option 3 (For family members who would like to create a LifeWorks profile)
COUNTRY |
TELEPHONE |
USERNAME |
PASSWORD |
ALGERIA |
972- 22945131 |
caterpillaralgeria |
caterpillar |
ANGOLA |
+27 11 912 1278 |
caterpillarangola |
caterpillar |
ARGENTINA |
0800-666-3211 54-11-5436-7660 |
caterpillarargentina |
caterpillar |
AUSTRALIA |
1-300-361-964 |
caterpillaraustralia |
caterpillar |
AZERBAIJAN |
+994-12-498-7104 +944-50-6883809 |
caterpillarazerbaijan |
caterpillar |
BELGIUM |
0800-753-20 32-16-244-170 |
caterpillarbelgium |
caterpillar |
BOLIVIA |
800100530 |
caterpillarbolivia |
caterpillar |
BRAZIL |
0800 892 2251 |
caterpillarbrazil |
caterpillar |
CANADA |
1-844-880-9137 |
caterpillarcanada |
caterpillar |
CHILE |
800-914-280 56-2-2245-1867 |
caterpillarchile |
caterpillar |
CHINA |
400-650-6605 |
caterpillarchina |
caterpillar |
COLOMBIA |
+01 8009545724 |
caterpillarcolombia |
caterpillar |
CONGO - KINSHASA |
+27 11 912 1278 |
caterpillarcongo |
caterpillar |
CZECH REPUBLIC |
800-810-922 +361-4450468 |
caterpillarczechrepublic |
caterpillar |
DENMARK |
8082-0203 45-702-77-044 |
caterpillardenmark |
caterpillar |
EGYPT |
+201-222181685 +202-25557551 |
caterpillaregypt |
caterpillar |
FINLAND |
0800-917-311 358-800-181-191 |
caterpillarfinland |
caterpillar |
FRANCE |
0805-080-744 33-1-42-96-94-27 |
caterpillarfrance |
caterpillar |
GABON |
+241-0759-9707 |
caterpillargabon |
caterpillar |
GEORGIA |
+995-5930-08781 |
caterpillargeorgia |
caterpillar |
GERMANY |
0800-183-3164 49-431-600-58-986 |
caterpillargermany |
caterpillar |
GUINEA |
1-905-886-3605 |
caterpillarguinea |
caterpillar |
HONG KONG |
800-906-181 |
caterpillarhongkong |
caterpillar |
HUNGARY |
36-19996724 (+361)4452743 |
caterpillarhungary |
caterpillar |
INDIA |
000-800-100-4150 |
caterpillarindia |
caterpillar |
INDONESIA |
0800 1 321 321 62-21-2957-8187 |
caterpillarindonesia |
caterpillar |
IRAQ |
1-905-886-3605 |
caterpillariraq |
caterpillar |
IRELAND |
1800-551-519 +44-141-271-7177 |
caterpillarireland |
caterpillar |
ITALY |
800-783-611 34654088862 |
caterpillaritaly |
caterpillar |
JAPAN |
0120-993-349 |
caterpillarjapan |
caterpillar |
KAZAKHSTAN |
8-800-080-5404 |
caterpillarkazakhstan |
caterpillar |
LUXEMBOURG |
800-27-307 |
caterpillarluxembourg |
caterpillar |
MALAYSIA |
1-800-813-155 603-7958-7702 |
caterpillarmalaysia |
caterpillar |
MEXICO |
800-681-6967 +52-55-5615-8500 |
caterpillarmexico |
caterpillar |
NETHERLANDS |
0800-022-2336 32-16-244-170 |
caterpillarnetherlands |
caterpillar |
NEW ZEALAND |
800-666-367 0508-664-981 |
caterpillarnewzealand |
caterpillar |
NIGERIA |
+27-11-912-1278 |
caterpillarnigeria |
caterpillar |
NORWAY |
800-24-855 0047-800-20-555 |
caterpillarnorway |
caterpillar |
PAKISTAN |
008009-004-4305 +923-334905522 |
caterpillarpakistan |
caterpillar |
PANAMA |
+00-8002266904 |
caterpillarpanama |
caterpillar |
PAPUA NEW GUINEA |
1-905-886-3605 |
caterpillarpapaunewguinea |
caterpillar |
PERU |
+0-80052038 |
caterpillarperu |
caterpillar |
PHILIPPINES |
63-2-8584-1856 63-906-316-7134 63-919-0797-363 |
caterpillarphilippines |
caterpillar |
POLAND |
0-0-800-141-0266 (+361) 4450893 |
caterpillarpoland |
caterpillar |
PORTUGAL |
800-180-358 351-2-1419-5551 |
caterpillarportugal |
caterpillar |
ROMANIA |
0-808-360-162 (+361) 4451720 |
caterpillarromania |
caterpillar |
RUSSIA |
8-800-100-6922 8-800-100-5060 |
caterpillarrussia |
caterpillar |
SENEGAL |
+221-772689254 |
caterpillarsenegal |
caterpillar |
SINGAPORE |
+65-3158-9951 |
caterpillarsingapore |
caterpillar |
SLOVAKIA |
421-233-456-889 650941666 |
caterpillarslovakia |
caterpillar |
SOUTH AFRICA |
080-099-6330 27-87-056-8842 |
caterpillarsouthafrica |
caterpillar |
SOUTH KOREA |
00308-131-999 |
caterpillarsouthkorea |
caterpillar |
SPAIN |
900-839-199 34-935-22-51-55 |
caterpillarspain |
caterpillar |
SWEDEN |
020-889-811 46-31-604-920 |
caterpillarsweden |
caterpillar |
SWITZERLAND |
0800-321-021 +41-44-551-43-88 |
caterpillarswitzerland |
caterpillar |
THAILAND |
+66-210-56-169 |
caterpillarthailand |
caterpillar |
TRINIDAD AND TOBAGO |
1-866-518-4523 +1-868-622-6594 +1-246-228-3065 |
caterpillartrinidadandtobago |
caterpillar |
TURKEY |
90-850-390-2158 90-212-370-30-10 |
caterpillarturkey |
caterpillar |
UKRAINE |
+380-89-324-0630 |
caterpillarukraine |
caterpillar |
UNITED ARAB EMIRATES |
8000-3570-3075 972-22-94-51-46 |
caterpillarunitedarabemirates |
caterpillar |
UNITED KINGDOM |
0800-3-58-4858 |
caterpillarunitedkingdom |
caterpillar |
UNITED STATES OF AMERICA |
1-866-228-0565 |
caterpillarunitedstates |
caterpillar |
VENEZUELA |
+0-8001005577 +58-212-7202309 |
caterpillarvenzuela |
caterpillar |
VIETNAM |
849-8120519 |
caterpillarvietnam |
caterpillar |