LifeWorks
What is LifeWorks?
LifeWorks is the new digital platform for Caterpillar’s Employee Assistance Program (EAP), provided by Morneau Shepell. LifeWorks can be accessed online or through the LifeWorks app, which can be downloaded for free in your device’s app store.
LifeWorks is available in 47 languages and includes 24/7 access to Caterpillar's confidential Employee Assistance Program (EAP). Some of the features include:
- Local phone numbers for Caterpillar’s global EAP
- Easy access to EAP support through email or chat
- Information, self-assessments, and resources to support physical, emotional, social and financial well-being
- Newsfeed to help stay connected with other Caterpillar employees and families
- Invite family members to log on and create a profile
- Perks and savings (available in select locations)
How do I access LifeWorks?
If you are only searching for global EAP access phone numbers, see chart below or click here, then click “Get Help Now” on the right side of the screen.
Getting started with the LifeWorks digital platform is easy.
Option 1
- Log onto caterpillar.lifeworks.com or download the LifeWorks app.
- When prompted, enter your email address or company name (caterpillar)
- Click the blue “Let’s Go” button
- Enter your CWS credentials to log on with single sign-on.
- Click "Log In."
- Complete as much or little of your profile as you choose.
*Note: Completing a LifeWorks profile allows you to customize the site to your interests. Your profile makes you visible on LifeWorks and allows you to interact with coworkers on the News Feed section. If you wish to remain anonymous to other users, do not complete the profile section. You may still access all information on LifeWorks without completing a profile. Use of the LifeWorks platform is unrelated to any other use of EAP. EAP services are completely confidential.
Option 2
If you don't have your CWS credentials, you can log on as a guest without using single sign-on. This option can also be used for family members. No profile or information will be saved.
- Log onto login.lifeworks.com or download the LifeWorks app.
- Find the login information for your country below and use the appropriate username and password to access LifeWorks.
Option 3 (For family members who would like to create a LifeWorks profile)
- A Caterpillar employee with CWS credentials must access LifeWorks by logging onto caterpillar.lifeworks.com or downloading the LifeWorks app.
- LifeWorks website: Hover over the profile icon located at the top right of the screen and navigate to Profile > Family > Invite Family Members > [enter email address] > Send Invitation.
- LifeWorks app: Tap "More" (located at the bottom right of the screen), then navigate to Invite Family Member > Invite to LifeWorks > [enter email address] > Invite.
GLOBAL HELPLINES
COUNTRY |
TELEPHONE |
USERNAME |
PASSWORD |
ALGERIA |
972- 22945131 |
caterpillaralgeria |
caterpillar |
ANGOLA |
+27 11 912 1278 |
caterpillarangola |
caterpillar |
ARGENTINA |
0800-666-3211 54 11 5436 7660 |
caterpillarargentina |
caterpillar |
AUSTRALIA |
1-300-361-964 |
caterpillaraustralia |
caterpillar |
AZERBAIJAN |
+994 12 498 7104 +944 50 6883809 |
caterpillarazerbaijan |
caterpillar |
BELGIUM |
0800-753-20 32 16 244 170 |
caterpillarbelgium |
caterpillar |
BOLIVIA |
800100530 |
caterpillarbolivia |
caterpillar |
BRAZIL |
0800 892 2251 |
caterpillarbrazil |
caterpillar |
CANADA |
1 866 833 7690 |
caterpillarcanada |
caterpillar |
CHILE |
800-914-280 56 2 2245 1867 |
caterpillarchile |
caterpillar |
CHINA |
400-650-6605 | caterpillarchina |
caterpillar |
COLOMBIA |
+01 8009545724 | caterpillarcolombia |
caterpillar |
CONGO - KINSHASA |
+27 11 912 1278 | caterpillarcongo |
caterpillar |
CZECH REPUBLIC |
800-810-922 (+361)4450468 |
caterpillarczechrepublic |
caterpillar |
DENMARK |
8082-0203 45 702 77 044 |
caterpillardenmark |
caterpillar |
EGYPT |
+201 222181685 +202 25557551 |
caterpillaregypt |
caterpillar |
FINLAND |
0800-917-311 358 800 181 191 |
caterpillarfinland |
caterpillar |
FRANCE |
0805-080744 33 1 42 96 94 27 |
caterpillarfrance |
caterpillar |
GABON |
+241 07599707 |
caterpillargabon |
caterpillar |
GEORGIA |
+995 5930 08781 |
caterpillargeorgia |
caterpillar |
GERMANY |
0800-183-3164 49 431 600 58 986 |
caterpillargermany |
caterpillar |
GUINEA |
00 800 2685 2111 |
caterpillarguinea | caterpillar |
HONG KONG |
800-906-181 |
caterpillarhongkong | caterpillar |
HUNGARY |
36-19996724 (+361)4452743 |
caterpillarhungary | caterpillar |
INDIA |
000-800-100-4150 | caterpillarindia |
caterpillar |
INDONESIA |
0800 1 321 321 62 21 2957 8187 |
caterpillarindonesia |
caterpillar |
IRAQ |
00 800 2685 2111 |
caterpillariraq |
caterpillar |
IRELAND |
1800 551 519 +44 141 271 7177 |
caterpillarireland |
caterpillar |
ITALY |
800-783-611 34654088862 |
caterpillaritaly |
caterpillar |
JAPAN |
0120-993-349 | caterpillarjapan |
caterpillar |
KAZAKHSTAN |
8-800-080-5404 | caterpillarkazakhstan |
caterpillar |
LUXEMBOURG |
800-2-8833 32 16 244 170 |
caterpillarluxembourg |
caterpillar |
MALAYSIA |
1-800-813-155 603 7958 7702 |
caterpillarmalaysia |
caterpillar |
MEXICO |
800-681-6967 +52 55 5615 8500 |
caterpillarmexico |
caterpillar |
NETHERLANDS |
0-800-022-2336 32 16 244 170 |
caterpillarnetherlands |
caterpillar |
NEW ZEALAND |
800666367 0508 664 981 |
caterpillarnewzealand |
caterpillar |
NIGERIA |
+27 11 912 1278 |
caterpillarnigeria |
caterpillar |
NORWAY |
800-24-855 0047 800 20 555 |
caterpillarnorway |
caterpillar |
PAKISTAN |
+923 334905522 9.23004E+11 |
caterpillarpakistan |
caterpillar |
PANAMA |
+00 8002266904 |
caterpillarpanama |
caterpillar |
PAPUA NEW GUINEA |
1-905-886-3605 | caterpillarpapaunewguinea |
caterpillar |
PERU |
+0 80052038 |
caterpillarperu |
caterpillar |
PHILIPPINES |
63-2-8584-1856 63-906-316-7134 63-919-0797-363 |
caterpillarphilippines |
caterpillar |
POLAND |
0-0-800-141-0266 (+361)4450893 |
caterpillarpoland |
caterpillar |
PORTUGAL |
800-180-358 351 2 1419 5551 |
caterpillarportugal |
caterpillar |
ROMANIA |
0-808-360-162 (+361)4451720 |
caterpillarromania |
caterpillar |
RUSSIA |
88001005060 |
caterpillarrussia |
caterpillar |
SENEGAL |
+221 772689254 |
caterpillarsenegal |
caterpillar |
SINGAPORE |
+65-31589951 65 6338 3383 |
caterpillarsingapore |
caterpillar |
SLOVAKIA |
421-233456889 650941666 |
caterpillarslovakia |
caterpillar |
SOUTH AFRICA |
800-996-330 +27 11 912 1278 |
caterpillarsouthafrica |
caterpillar |
SOUTH KOREA |
080-808-0922 82 2 6272 9037 |
caterpillarsouthkorea |
caterpillar |
SPAIN |
900 839 199 34935225155 |
caterpillarspain |
caterpillar |
SWEDEN |
020-889-811 46 31 604 920 |
caterpillarsweden |
caterpillar |
SWITZERLAND |
0800-321-021 |
caterpillarswitzerland |
caterpillar |
THAILAND |
+66 21056169 |
caterpillarthailand |
caterpillar |
TRINIDAD AND TOBAGO |
1-866-518-4523 +1 868-622-6594 +1 246 228 3065 |
caterpillartrinidadandtobago |
caterpillar |
TURKEY |
90-850-7662413 90 212 370 30 10 |
caterpillarturkey |
caterpillar |
UKRAINE |
+380-89-324-0630 |
caterpillarukraine |
caterpillar |
UNITED ARAB EMIRATES |
8000-3570-3075 972 22 94 51 46 |
caterpillarunitedarabemirates |
caterpillar |
UNITED KINGDOM |
0800-3-58-4858 |
caterpillarunitedkingdom |
caterpillar |
UNITED STATES OF AMERICA |
1-866-228-0565 +1 309-820-3604 |
caterpillarunitedstates |
caterpillar |
VENEZUELA |
+0 8001005577 |
caterpillarvenzuela |
caterpillar |
VIETNAM |
849-8120519 |
caterpillarvietnam |
caterpillar |