LifeWorks

LifeWorks

What is LifeWorks?

LifeWorks is the new digital platform for Caterpillar’s Employee Assistance Program (EAP), provided by Morneau Shepell. LifeWorks can be accessed online or through the LifeWorks app, which can be downloaded for free in your device’s app store.

LifeWorks is available in 47 languages and includes 24/7 access to Caterpillar's confidential Employee Assistance Program (EAP). Some of the features include:

  • Local phone numbers for Caterpillar’s global EAP
  • Easy access to EAP support through email or chat
  • Information, self-assessments, and resources to support physical, emotional, social and financial well-being
  • Newsfeed to help stay connected with other Caterpillar employees and families
  • Invite family members to log on and create a profile
  • Perks and savings (available in select locations)
LifeWorks-app

How do I access LifeWorks? 

If you are only searching for global EAP access phone numbers, see chart below or click herethen click “Get Help Now” on the right side of the screen.

Getting started with the LifeWorks digital platform is easy.

Option 1

  • Log onto caterpillar.lifeworks.com or download the LifeWorks app.
  • When prompted, enter your email address or company name (caterpillar)
  • Click the blue “Let’s Go” button
  • Enter your CWS credentials to log on with single sign-on.
  • Click "Log In."
  • Complete as much or little of your profile as you choose.

*Note: Completing a LifeWorks profile allows you to customize the site to your interests. Your profile makes you visible on LifeWorks and allows you to interact with coworkers on the News Feed section. If you wish to remain anonymous to other users, do not complete the profile section. You may still access all information on LifeWorks without completing a profile. Use of the LifeWorks platform is unrelated to any other use of EAP. EAP services are completely confidential.

Option 2

If you don't have your CWS credentials, you can log on as a guest without using single sign-on. This option can also be used for family members. No profile or information will be saved.

  • Log onto login.lifeworks.com or download the LifeWorks app.
  • Find the login information for your country below and use the appropriate username and password to access LifeWorks.

Option 3 (For family members who would like to create a LifeWorks profile)

  • A Caterpillar employee with CWS credentials must access LifeWorks by logging onto caterpillar.lifeworks.com or downloading the LifeWorks app.
  • LifeWorks website: Hover over the profile icon located at the top right of the screen and navigate to Profile > Family > Invite Family Members > [enter email address] > Send Invitation.
  • LifeWorks app: Tap "More" (located at the bottom right of the screen), then navigate to Invite Family Member > Invite to LifeWorks > [enter email address] > Invite.

 

COUNTRY
TELEPHONE
USERNAME
PASSWORD

ALGERIA

972- 22945131

caterpillaralgeria

caterpillar

ANGOLA

+27 11 912 1278

caterpillarangola

caterpillar

ARGENTINA

0800-666-3211

54 11 5436 7660

caterpillarargentina

caterpillar

AUSTRALIA

1-300-361-964

caterpillaraustralia

caterpillar

AZERBAIJAN

+994 12 498 7104

+944 50 6883809

caterpillarazerbaijan

caterpillar

BELGIUM

0800-753-20

32 16 244 170

caterpillarbelgium

caterpillar

BOLIVIA

800100530

caterpillarbolivia

caterpillar

BRAZIL

0800 892 2251

caterpillarbrazil

caterpillar

CANADA

1 866 833 7690

caterpillarcanada

caterpillar

CHILE

800-914-280

56 2 2245 1867

caterpillarchile

caterpillar

CHINA

400-650-6605

caterpillarchina

caterpillar

COLOMBIA

+01 8009545724

caterpillarcolombia

caterpillar

CONGO - KINSHASA

+27 11 912 1278

caterpillarcongo

caterpillar

CZECH REPUBLIC

800-810-922

(+361)4450468

caterpillarczechrepublic

caterpillar

DENMARK

8082-0203

45 702 77 044

caterpillardenmark

caterpillar

EGYPT

+201 222181685

+202 25557551

caterpillaregypt

caterpillar

FINLAND

0800-917-311

358 800 181 191

caterpillarfinland

caterpillar

FRANCE

0805-080744

33 1 42 96 94 27

caterpillarfrance

caterpillar

GABON

+241 07599707

caterpillargabon

caterpillar

GEORGIA

+995 5930 08781

caterpillargeorgia

caterpillar

GERMANY

0800-183-3164

49 431 600 58 986

caterpillargermany

caterpillar

GUINEA

00 800 2685 2111

caterpillarguinea

caterpillar

HONG KONG

800-906-181

caterpillarhongkong

caterpillar

HUNGARY

36-19996724

(+361)4452743

caterpillarhungary

caterpillar

INDIA

000-800-100-4150

caterpillarindia

caterpillar

INDONESIA

0800 1 321 321

62 21 2957 8187

caterpillarindonesia

caterpillar

IRAQ

00 800 2685 2111

caterpillariraq

caterpillar

IRELAND

1800 551 519

+44 141 271 7177

caterpillarireland

caterpillar

ITALY

800-783-611

34654088862

caterpillaritaly

caterpillar

JAPAN

0120-993-349

caterpillarjapan

caterpillar

KAZAKHSTAN

8-800-080-5404

caterpillarkazakhstan

caterpillar

LUXEMBOURG

800-2-8833

32 16 244 170

caterpillarluxembourg

caterpillar

MALAYSIA

1-800-813-155

603 7958 7702

caterpillarmalaysia

caterpillar

MEXICO

800-681-6967

+52 55 5615 8500

caterpillarmexico

caterpillar

NETHERLANDS

0-800-022-2336

32 16 244 170

caterpillarnetherlands

caterpillar

NEW ZEALAND

800666367

0508 664 981

caterpillarnewzealand

caterpillar

NIGERIA

+27 11 912 1278

caterpillarnigeria

caterpillar

NORWAY

800-24-855

0047 800 20 555

caterpillarnorway

caterpillar

PAKISTAN

+923 334905522

9.23004E+11

caterpillarpakistan

caterpillar

PANAMA

+00 8002266904

caterpillarpanama

caterpillar

PAPUA NEW GUINEA

1-905-886-3605

caterpillarpapaunewguinea

caterpillar

PERU

+0 80052038

caterpillarperu

caterpillar

PHILIPPINES

63-2-8584-1856

63-906-316-7134

63-919-0797-363

caterpillarphilippines

caterpillar

POLAND

0-0-800-141-0266

(+361)4450893

caterpillarpoland

caterpillar

PORTUGAL

800-180-358

351 2 1419 5551

caterpillarportugal

caterpillar

ROMANIA

0-808-360-162

(+361)4451720

caterpillarromania

caterpillar

RUSSIA

88001005060

caterpillarrussia

caterpillar

SENEGAL

+221 772689254

caterpillarsenegal

caterpillar

SINGAPORE

+65-31589951

65 6338 3383

caterpillarsingapore

caterpillar

SLOVAKIA

421-233456889

650941666

caterpillarslovakia

caterpillar

SOUTH AFRICA

800-996-330

+27 11 912 1278

caterpillarsouthafrica

caterpillar

SOUTH KOREA

080-808-0922

82 2 6272 9037

caterpillarsouthkorea

caterpillar

SPAIN

900 839 199

34935225155

caterpillarspain

caterpillar

SWEDEN

020-889-811

46 31 604 920

caterpillarsweden

caterpillar

SWITZERLAND

0800-321-021

caterpillarswitzerland

caterpillar

THAILAND

+66 21056169

caterpillarthailand

caterpillar

TRINIDAD AND TOBAGO

1-866-518-4523

+1 868-622-6594

+1 246 228 3065

caterpillartrinidadandtobago

caterpillar

TURKEY

90-850-7662413

90 212 370 30 10

caterpillarturkey

caterpillar

UKRAINE

+380-89-324-0630

caterpillarukraine

caterpillar

UNITED ARAB EMIRATES

8000-3570-3075

972 22 94 51 46

caterpillarunitedarabemirates

caterpillar

UNITED KINGDOM

0800-3-58-4858

caterpillarunitedkingdom

caterpillar

UNITED STATES OF AMERICA

1-866-228-0565

+1 309-820-3604

caterpillarunitedstates

caterpillar

VENEZUELA

+0 8001005577

caterpillarvenzuela

caterpillar

VIETNAM

849-8120519

caterpillarvietnam

caterpillar