Employee Assistance Program


Caterpillar recognizes the importance of maintaining good health. We also recognize the importance of resolving life’s challenges early, before they potentially have a negative impact on our lives at home and work. 

Most of us have the support of our family, friends, neighbors or religious leaders. But speaking to a trained helping professional about a private concern is very common today. However, often when help is needed, it can be costly and difficult to locate.

The Employee Assistance Program (EAP) is a free, voluntary and completely confidential service provided to employees and their eligible family members to help meet many challenges at home and work.


The Employee Assistance Program (EAP) services can assist with a variety of personal and health concerns. EAP is also a referral source for those in need - supervisory, peer or family member referrals.

Achieving well-being:

  • Stress
  • Mental health & emotional concerns
  • Grief & loss
  • Crises & emergencies
  • Building resilience

Improving relationships:

  • Marriage & partner
  • Parenting
  • Supervisory & peers

Dealing with workplace challenges:

  • Stress
  • Performance
  • Work-life balance
  • Managing change

Tackling addiction:

  • Alcohol
  • Drugs
  • Tobacco
  • Gambling

Child & elder care resources:

  • Child care
  • Schooling
  • Nursing & retirement homes

Legal advice:

  • Family law
  • Separation & divorce
  • Custody

Financial guidance:

  • Debt management
  • Bankruptcy
  • Retirement

Relocation support - domestic & IAs:

  • Predeparture assessment
  • Relocation stress
  • Cultural adjustment
  • Family support
  • School information


There is no cost for you or your eligible family members to access the EAP services. 

The goal of the EAP is to assess your needs, provide short-term services to help resolve personal problems, and then provide information and referrals for specialized or longer-term services if needed. 

EAP services typically* include:

  • Clinical services: Assessment, counseling and referrals for a variety of personal issues. Clinical counseling includes up to 6 sessions per family member, per problem, per year. 
  • Work-life and professional consultation: Assessment, information and referrals for issues such as child care, elder care, legal, financial and debt management, and relocation support.
  • Workplace support: Education, training and referrals from peers and supervisors.

EAP is always available by phone and online. In-person appointments are made promptly, typically within 3 working days or sooner in urgent situations.



As of January 1, 2019, EAP is available to all full-time and part-time Caterpillar employees and their legal dependents.

Eligibility for EAP may vary around the world. Benefit eligibility may be governed by HR policies, benefit plans and local law. EAP is generally available to all full-time and part-time employees who are eligible for Caterpillar benefits and their benefit-eligible family members. 

For questions about eligibility, contact your HR representative or Dr. John Pompe (pompejc@cat.com).



For access in North America and for global support, call:

Global access numbers can be found under the "Global Helplines" tab on this page or by visiting CaterpillarEAP.com.

TELUS Health EAP website and email access to services:

Mobile app and text access:
Download the TELUS Health One app from your device’s app store.

On-site access:
In addition to the services provided in your community, many locations have EAP services available on-site. If your facility isn’t listed, check with your local HR manager or medical clinic for availability.

  • Admin Building (AB):  1-309-675-6263 or 1-309-578-3189
  • Athens:  1-678-753-3502
  • Corinth/Prentiss:  1-662-286-7407
  • Decatur:  1-815-842-6014
  • East Peoria (AD, BB, CV, E, HH, KK, LL, SS):  1-309-578-3189
  • Lafayette:  1-765-446-6703
  • Mapleton:  1-309-578-3189
  • Morton:  1-309-578-3189
  • Mossville (AC, DD, H):  1-309-578-3189
  • Pontiac:  1-815-842-6111
  • San Diego:  1-619-615-1397
  • Tech Center:  1-309-578-3189
  • Tiruvallur India:  18001029107 or 08049653291
  • Burnie Tasmania:  1300 588 771